Notice of privacy

Responsible for the protection of your personal data:

OPERADORA TURISTICA LM, S.A. de C.V. or HOTEL MARINATERRA, and Lic Monica Quintero Sanabia, with address CALLE GABRIEL ESTRADA S/N, SECTOR LA HERRADURA, SAN CARLOS, SONORA, CP. 85506, are responsible for the protection and treatment of your personal data in our possession.

You can contact us through the ARCO Rights Attention Module located at CALLE GABRIEL ESTRADA S/N, SECTOR LA HERRADURA, SAN CARLOS, SONORA, Tel. 01- 622-225-20-20 to make an appointment or through our web-site www.marinaterra.com or via e-mail contralor@marinaterra.com.

Purposes for collecting and using your personal data:

Your personal data will be used for the following purposes:

Leave messages or information for you.
Identify the person who is the object of our activity.
Contact your relatives or third parties referred by you, in case there is no direct contact.
To pursue recovery through legal procedures.
Sending requested information to or from you.
To ask for references to the persons you have indicated in the credit files, commercial references or services that are the object of our activity.
Make inquiries, investigations and reviews regarding your requests for payment, complaints or grievances, or requests for services.
To consult your personal data with the persons that you have indicated as references and that you have included in the files that are the object of our activity.
Sale of any type of products or services by telephone, street or exhibition.
Verify your domicile or labor roots to prove the validity of the data in the credit or service applications that you are processing.
In general, to enter into such acts, agreements and contracts as may be required for the fulfillment and performance of the aforementioned purposes and those that are annexed or related thereto.

The personal data we collect and its origin:

For the purposes outlined in this privacy notice and including the activities included in our corporate purpose, we may collect your personal data in different ways, such as: when you provide them directly via personal, telephone or when third parties authorized by you provide them to us or update the information: When you visit our website, or when you send us your information by any physical or magnetic means, email, fax, courier, etc.; When the information is provided by our principals or principals by any means whether physical or electronic. Or when we obtain information through other sources that are permitted by law.

The data obtained are personal, including contact data, financial data, personal and commercial references, among others. We clarify that we do not collect or keep sensitive data according to the definition of the LFPDPPP.

How can you limit the use or disclosure of your personal data?

You can stop receiving messages by any means, as long as you no longer have a legal or commercial relationship with our principals by following the steps below:
Enter the web page www.marinaterra.com/contacto and send a comment by clicking on the "Comments, complaints and suggestions" option.
Attention Module located at Gabriel Estrada Street s/n, Sector la Herradura, San Carlos, Sonora, c.p. 85506.

How to access or rectify your personal data or cancel or oppose its use?

You have the right to access your personal data in our possession and the details of their processing, as well as to rectify them if they are inaccurate or incomplete; cancel them when you consider that they are not required for any of the purposes indicated in this privacy notice, are being used for non-consensual purposes or the contractual or service relationship has ended, or oppose their processing for specific purposes.

The mechanisms that have been implemented for the exercise of these rights are through the presentation of the respective request at:

Enter the web page www.marinaterra.com/contacto and send a comment giving the option "Comments, complaints and suggestions".

Attention Module located at Gabriel Estrada Street s/n, Sector la Herradura, San Carlos, Sonora, c.p. 85506.

Your application should contain the following information: describe requirements or include electronic link

Full name
Account/Contract Number
Contact information
Complete address
R.F.C. or C.U.R.P.
Description of the claim
Additional information to support your claim

The deadlines for responding to your request are as follows:

Within a maximum period of twenty days from the date on which the request for access, rectification, cancellation or opposition was received, the determination adopted
If your request is granted, it will be effective within fifteen days from the date on which the response is communicated.
The aforementioned terms may be extended only once for an equal period, provided that the circumstances of the case so justify.

For more information, please call 01-622-225-20-20.

For everything related to your ARCO rights (Access, Rectification, Cancellation and Opposition)?

At any time, you may exercise your right to the processing of your personal data. To do so, it is necessary to submit your request at:

Go to www.marinaterra.com/contacto and click on the link send a comment.

Attention Module located at Gabriel Estrada Street s/n, Sector la Herradura, San Carlos, Sonora, c.p. 85506.

Your request must be accompanied by the following information:

Full name
Account/Contract Number
Contact information
Complete address
R.F.C. or C.U.R.P.
Description of the claim
Additional information to support your claim

Within a maximum period of 20 working days, we will respond to your request and will inform you of the origin of the request through the means you have indicated to us.

Your data may travel to another country or be shared with others.

We undertake not to transfer your personal information to third parties without your consent, except for the exceptions set forth in article 37 of the Federal Law for the Protection of Personal Data in Possession of Individuals, as well as to carry out this transfer under the terms set forth in that law.

Except in the cases of Article 37 of the Law,

Article 37.- National or international transfers of data may be carried out without the consent of the data owner in the following cases:

When the transfer is provided for in a Law or Treaty to which Mexico is a party;
When the transfer is necessary for prevention or medical diagnosis, the provision of health care, medical treatment or the management of health services;
When the transfer is made to controlling companies, subsidiaries or affiliates under the common control of the responsible party, or to a parent company or any company of the same group of the responsible party that operates under the same internal processes and policies;
When the transfer is necessary by virtue of a contract entered into or to be entered into in the interest of the owner, by the data controller and a third party;
When the transfer is necessary or legally required for the safeguarding of a public interest, or for the procurement or administration of justice;
When the transfer is necessary for the recognition, exercise or defense of a right in a judicial proceeding.
When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the controller and the holder.

If you do not express your opposition to the transfer of your personal data, it will be understood that you have given your consent to do so.

Modifications to the privacy notice

We reserve the right to make changes or updates to this privacy notice at any time, in order to comply with new legislation, internal policies or new requirements for the provision or offering of our services or products.

These modifications will be available to the public through our website www.marinaterra.com.